Terms and conditions
Placing an order
When you have placed your order in our web shop you will automatically receive an order confirmation per e-mail. Please note that if you do not receive this confirmation your order has not been registered. If an article is temporarily sold out it will be delivered as soon as it is in stock again without any additional charge for postage. If an article is sold out, we will inform you about this.
For subscribers
Notification of changes to name, address and/or subscription must be given to Tusass Greenland Filatelia at the latest five weeks prior to issue date. You can find this year’s stamp program right here.
Cancellation of order
It is possible to cancel an order before it has been dispatched from our warehouse. Please send an e-mail to mail@stamps.gl or phone us at 0045 70260550 and inform us of your order number and your customer number.
Prices
All prices on www.stamps.gl are shown in Danish Kroner (DKK) by default and can be converted to other currencies using the currency selector. Prices in other currencies than Danish Kroner (DKK) are calculated daily based on the actual exchange rate.
All stamps in the webshop are sold in the marginal system which is why VAT is not specified on our invoices (not allowed by law). Accessories are sold in the regular VAT system and prices include 25% VAT. For countries outside of the EU, prices for accessories are the prices excluding VAT.
Payment
Information about payment – click here
Freight and delivery
Orders placed in our webshop will be handled by our new service center in Denmark and will therefore be shipped with PostNord and DHL. We will include a selection of cancelled Greenland stamps as compensation for the fact that we are unable to use Greenlandic stamps on these shipments.
Expected delivery time is 1-5 business days in Denmark, 5-10 business days for other European countries depending on the form of delivery. The delivery time for shipments outside of Europe is 5-21 days depending on destination.
All shipments to Sweden and Norway goes through Skien in Norway and Malmö in Sweden. This is exactly as if you ordered from a Norwegian or Swedish company. There will be no additional customs charges, as the VAT is prepaid on all articles and you pay only the local Norwegian/Swedish shipping charge.
Shipping fee is added to all shipments according to current rates. More information about shipping – click here.
Exchange and return
Information about exchange and return. See here
Copyright
All rights for the shop belong to Tusass Greenland, Filatelia. Any copying or reproduction of the shop or any of its contents is illegal and are protected by international laws.
Company details
Tusass Greenland Filatelia
P.O. Box 121,
3913 Tasiilaq,
Greenland CVR no.: 17 51 63 45 Contact: Tusass Greenland Filatelia
Kvindevadet 42, 5450 Otterup, Denmark
Email: mail@stamps.gl
Website: www.stamps.gl
Facebook: www.facebook.com/stamps.gl
Telephone: +45 70 26 05 50
Fax: +45 64 82 10 56
CVR no.: 17 51 63 45
Opening hours
The webshop is only closed when articles and product catalog is being updated.
Our telephones are open: 8:00 – 16:00 CET Monday to Thursday, and 8:00 – 15:30 CET Friday.